FAQs

The most accurate way to determine your ring size is by having it professionally measured at a local goldsmith or jewelry store. They have the expertise and tools to ensure precise measurements.

If you cannot make it to a jeweller you can also order a ring sizing tool for the cost of shipping.

Here is our international ring sizing chart displaying our European ring sizes and their corresponding conversions for the US, Uk, and Japanese sizes.

Use this text to share the answer to the question with your customers.

Yes, we do ship orders to the United Kingdom, but it is currently handled on a case-by-case basis. For shipping eligibility, orders must have a minimum value of £135, excluding VAT.

While you are exempt from paying German VAT, please be aware that you will be responsible for any applicable import VAT and fees associated with the shipment.

Selected pieces are available for purchase through Finematter, offering affordable shipping options with all import fees and duties covered. Opting for this option ensures a seamless purchasing process with added convenience.

If you have specific inquiries or need further clarification, feel free to contact us. We are here to assist you for a smooth and enjoyable shopping experience.

Yes I do ship to Switzerland. Bear in mind that most pieces will need to be made to order as they will need a special hallmark in order to be shipped to Switzerland. Please allow 4-6 weeks for any orders for Switzerland.

Use this text to share the answer to the question with your customers.

See our jewellery care instructions here: Jewellery Care

Yes I do. I can make changes to one of my existing designs or creating a unique, one-off piece. Please allow 6-12 weeks for bespoke orders. See examples of my bespoke orders on the Bespoke Page.